After studying this chapter, students should be able to

• Explain the importance of professional presence.
  
  
• Discuss the factors that contribute to a favorable first impression.
  
  
• Define image and describe the factors that form the images they project to others.
  
  
• List and discuss the factors that influence their choices of clothing for work.
  
  
• Understand how manners contribute to improved interpersonal relations in the workplace.