After studying this chapter, students should be able to

• Understand the impact of employee attitudes on the success of individuals as well as organizations.
  
  
• List and explain the ways people acquire attitudes.
  
  
• Describe attitudes that employers value.
  
  
• Learn how to change their attitudes.
  
  
• Learn how to help others change their attitudes.
  
  
• Understand what adjustments organizations are making to develop positive employee attitudes.