After studying this chapter, students should be able to

1. Define self-esteem and discuss how it is developed.
2. Explain how self-esteem influences human relations and success at work.
3. Identify the characteristics of people with low and high self-esteem.
4. Explain the roles mentors can play in their professional lives.
5. Identify ways to raise their self-esteem.
6. Understand the conditions organizations can create that will help workers raise their self-esteem.