1. Leadership Challenges in the Age of Information
   1. Team building: an introduction
   2. Teamwork doesn't come naturally
   3. The transition to team-based structures
      1. Self-managed teams
      2. Cross-functional teams
   4. Real teams are rare
2. Basic Beliefs About Teamwork
   1. McGregor's influence
      1. The atmosphere of the workplace is informal, comfortable, and relaxed
      2. There is a lot of discussion about work-related issues; the members listen to one another
      3. The tasks or objectives of the group are well understood and accepted
      4. There is disagreement
      5. People express their feelings as well as their ideas
   2. The Leadership GridŽ
      1. Impoverished management
      2. Country club management
      3. Authority-compliance management
      4. Middle of the road management
      5. Team management
   3. Hall's contributions
   4. Behavioral science principles supporting team building
      1. Shared participation in problem solving and decision making is basic to growth, development, and contribution
      2. Mutual trust and respect undergird productive human relationships
      3. Open communication supports mutual understanding
      4. Conflict resolution by direct problem-solving confrontation promotes personal health
      5. Responsibility for one's own actions stimulates initiative
3. Team-Building Skills for Leaders
   1. Consideration
   2. Structure
   3. Improving consideration skills
      1. Recognize accomplishments
      2. Provide for early and frequent success
      3. Take a personal interest in each employee
      4. Establish a climate of open communication
      5. Discover individual employee values
   4. Improving structure skills
      1. Communicate your vision and priorities
      2. Encourage individual and team goal setting
      3. Provide specific feedback often
      4. Deal with performance problems immediately
4. Situational Leadership
   1. The character test
5. Teamwork: The Employee's Role
   1. Employees as leaders
   2. Becoming a valued team member
      1. Avoid becoming part of a clique or subgroup within the team
      2. Avoid any action that might sabotage the team
      3. Maintain honest, open communication among team members
      4. Express your own strong beliefs, creative solutions, and ideas
   3. Managing the relationship with your boss
      1. Assess your own strengths
      2. Develop an understanding of your boss
      3. Flex your communication style
      4. Be frank and candid