1. How Positive Energy Contributes to Improved Interpersonal Relationships
   1. Actions and events that create positive energy
2. Our Need for Positive Experiences
   1. Support from Maslow
   2. Support from Skinner
   3. Support from Berne
3. Positive Reinforcement--A Powerful Affirmation
   1. Confirmation behaviors
      1. Orientation and training
      2. Praise
      3. Courtesy
      4. Active listening
      5. Positive written communication
4. Barriers to Positive Reinforcement
   1. Preoccupation with self
   2. Misconceptions about positive reinforcement
   3. The "too busy" syndrome
   4. Failing to identify commendable actions
   5. Not knowing what to say or do
5. Rewarding Individual and Team Performance
   1. Incentive programs
   2. Criticisms of incentive programs
      1. Pay is not an effective motivator
      2. Rewards can punish
      3. Rewards can damage relationships
      4. Rewards may mask real problems
   3. Reexamining our ideas about productivity
   4. The critical importance of environment