1. The Power of Self-Esteem
   1. Self-esteem = self-efficacy + self-respect
   2. How self-esteem develops
      1. Childhood: unconditional acceptance of authority figures' comments
      2. Adolescence: peer comparisons
      3. Adulthood: self-worth usually based on what we have and what we do rather than an internal value system
2. Self-Esteem Influences Your Behavior
   1. Characteristics of people with low self-esteem
      1. They tend to maintain an external locus of control
      2. They are more likely to participate in self-destructive behaviors
      3. They tend to exhibit poor human relations skills
      4. They may experience failure syndrome
   2. Characteristics of people with high self-esteem
      1. They are future oriented, not overly concerned about past mistakes or failures
      2. They are better able to cope with life's problems and disappointments
      3. They are able to feel all emotions without letting those emotions affect their behavior in a negative way
      4. They are less likely to take things personally.
      5. They are able to accept other people as unique, talented individuals
      6. They exhibit a variety of self-confident behaviors such as saying "thank you" after a compliment, allowing others to be right, expressing their opinions even if they differ from others, etc.
3. How to Build Self-Esteem
   1. Search for the source of low self-esteem
   2. Identify and accept your limitations
   3. Take responsibility for your decisions
   4. Develop expertise in some area
   5. Seek the support and guidance of mentors
      1. Use multiple mentors
      2. Search for a mentor who has the qualities of a good coach
      3. Market yourself to a prospective mentor
   6. Set realistic goals
   7. Visualize the results you want to achieve
   8. Use positive self-talk
      1. Be specific
      2. Use personal pronouns and present tense verbs
      3. Describe the results you want to achieve, not what you do not want
4. Organizations Can Help
   1. Workers need to feel valued, competent, secure, empowered, and connected