Opening Vignette: Reuters Group (http://www.reuters.com)
Mastering Change: Email's Effect on the English Language
Talking Technology: The Challenges of Videoconferencing

Business of Ethics: Email-Friend or Foe?
OTG Software (http://www.otg.com); Agency.com (http://www.agency.com); Vault.com (http://www.vault.com)

Organizational Behavior Case for Discussion: A Tale of Two Companies
Agilent (http://www.agilent.com); EchoMail (http://www.echomail.com); AT&T (http://www.att.com); Compaq (http://www.compaq.com); Nike (http://www.nike.com); Hewlett-Packard (http://www.hp.com)