Chapter 1 | Chapter 2 | Chapter 3 | Chapter 4 | Chapter 5 | Chapter 6 | Chapter 7 | Chapter 8 | Chapter 9 | Chapter 10 | Chapter 11 | Chapter 12 | Chapter 13 | Chapter 14 | Chapter 15 | Chapter 16 | Chapter 17 | Chapter 18 | Chapter 19

In every chapter:

Revised introduction to each chapter called Management Preview. This feature summarizes the content of the chapter and replaces the chapter objectives. Chapter objectives appear in this Instructor's Resource Manual.

New opening vignette at the beginning of each chapter to introduce the main themes of the chapter.

New photographs, illustrations, and cartoons that portray textbook concepts.

New quotations and statistics placed in key areas of each chapter to illustrate textbook concepts.

Revised synopsis at the end of each chapter.

The Building Organizational Behavior Skills at the end of each chapter has been renamed Self-Assessment Exercise.

The Developing OB Internet Skills at the end of each chapter has been replaced with a new feature, named "OB Online."

A new feature has been added to the end of each chapter named Building Managerial Skills.

A new Integrative Running Case about the Enron scandal appears at the end of each part of the textbook.

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Chapter 1: An Overview of Organizational Behavior

Additions
New Mastering Change boxed feature titled "Positive Attitudes Toward Change."

New The Business of Ethics boxes feature titled "Putting a Price on Talent Can Be a Slippery Slope."

New end of chapter case titled "The 'Bodacious' Success of Oprah."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Talking Technology boxed feature titled "Information Technology Versus the Human Touch" dropped.

Mastering Change boxed feature titled "Predicting Human Behavior: Fad or Fact?" replaced by "Positive Attitudes Toward Change."

End of chapter case titled "The Humanistic Workplace" replaced by the case titled "The 'Bodacious' Success of Oprah."

Revision
Opening vignette about the SAS Institute replaces the vignette about Yellow Corporation.

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Chapter 2: Managing People and Organizations

Additions
New Mastering Change boxed feature titled "Change Alone is Unchanging."

New World View boxed feature titled "U.S. Firms Turn to Foreign-born CEOs."

New The Business of Ethics boxed feature titled "The Ethics of Employee Stock Ownership."

New end of chapter case titled "The Sky's the Limit at Lockheed Martin."

New Building Managerial Skills exercise titled "Assessing Your Own Management Skills" added to the end of the chapter.

Deletions
World View boxed feature titled "Globalizing Corporate Culture at Merrill Lynch" replaced by "U.S. Firms Turn to Foreign-born CEOs."

The Business of Ethics boxed feature titled "Working Overtime" replaced by "The Ethics of Employee Stock Ownership."

The Mastering Change boxed feature titled "Too Much of a Good Thing" replaced by "Change Alone is Unchanging."

End of chapter case titled "Work Hard, or Get a Life?" replaced by the case titled "The Sky's the Limit at Lockheed Martin."

Revisions
Opening vignette about the Continental Airlines has been updated.

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Chapter 3: Managing Global and Workforce Diversity

Additions
New Business of Ethics boxed feature titled "Spiritual Faith in the Workplace."

New World View boxed feature titled "Equality for Asian Women in the Workforce."

New end of chapter case titled "UPS Delivers Diversity to Diverse World."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Working With Diversity boxed feature titled "English-Only Rules in the Workplace" dropped.

Mastering Change boxed feature titled "China: Where Change is Everywhere" dropped.

The Business of Ethics boxed feature titled "Competing Globally: With or Without Bribes?" replaced by "Spiritual Faith in the Workplace."

End of chapter case titled "Texaco Does It Wrong and Then Does It Right" replaced by the case titled "UPS Delivers Diversity to Diverse World."

Revisions
Opening vignette about Procter & Gamble replaces the vignette about AT&T.

Statistics pertaining to workforce diversity have been updated throughout the chapter.

Figure 3.1 has been revised to provide updated information on workforce compensation.

Figure 3.2 has been revised to provide updated information on expected percentage of growth in workforce.

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Chapter 4: Foundations of Individual Behavior

Additions
New Mastering Change boxed feature titled "Changing the Way Companies Change."

New The Business of Ethics boxed feature titled "Whistle-Blowers Face Risks."

New Talking Technology boxed feature titled "The Ethics of Psychological Testing."

New end of chapter case titled "Valuing Employees at the World's Largest Firm."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
The Business of Ethics boxed feature titled "When Is a Volunteer Really a Volunteer" replaced by "Whistle-Blowers Face Risks."

Mastering Change boxed feature titled "Attitude Problems Plague Delta" replaced by "Changing the Way Companies Change."

Working With Diversity boxed feature titled "Hiring High-Risk Employees Can Pay" dropped.

End of chapter case titled "Personality and Perception at Sears and Montgomery Ward" replaced by the case titled "Valuing Employees at the World's Largest Firm."

Revision
Opening vignette focusing on the experiences of several firms replaces the vignette on Levi Strauss & Co.

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Chapter 5: Need-Based Perspectives on Motivation

Additions
New Mastering Change boxed feature titled "Trade-offs in the Hierarchy of Needs."

New The Business of Ethics boxed feature titled "What's the Price of Motivation."

New end of chapter case titled "When Employees are Owners."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Working With Diversity boxed feature titled "Seeking New Opportunities" dropped.

Mastering Change boxed feature titled "Motivating Temporary Workers" replaced by "Trade-offs in the Hierarchy of Needs."

End of chapter case titled "Motivating Knowledge Workers" replaced by the case titled "When Employees Are Owners."

Revision
The opening vignette, which focuses on several firms in both the previous and new edition of the textbook, has been changed.

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Chapter 6: Process-Based Perspectives on Motivation

Additions
New Working With Diversity boxed feature titled "Are Female CEOs Underpaid?"

New Talking Technology boxed feature titled "Technology as a Motivator."

New end of chapter case titled "Managing Chance Through Incentive Systems."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
The Mastering Change boxed feature titled "Pursuing Different Dreams" dropped.

Working With Diversity boxed feature titled "Too Family Friendly" replaced by "Are Female CEOs Underpaid?"

Talking Technology boxed feature titled "Using Technology to Promote Worker Safety" replaced by "Technology as a Motivator."

End of chapter case titled "Motivation at Mirage" replaced by the case titled "Managing Chance Through Incentive Systems."

Revisions
Opening vignette about Commerce Bancorp. replaces the vignette about TixToGo.

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Chapter 7: Job Design, Employee Participation, and Alternative Work Arrangements

Additions
New Mastering Change boxed feature titled "What's in a Job Title?"

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Working With Diversity boxed feature titled "Managing Diversity at Marriott" dropped.

Revision
Opening vignette about several firms and their experiences with job design and organizational change replaces a similar opening vignette.

The Business of Ethics boxed feature titled "Safety Starts at Home" has been updated and enhanced.

The Talking Technology boxed feature titled "Using Technology to Promote Worker Safety" has been updated.

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Chapter 8: Goal Setting, Performance Management, and Rewards

Additions
New Working With Diversity boxed feature titled "How Firms Reward Minority Employees."

New Talking Technology boxed feature titled "High-Tech Performance Measurement: Workers' Friend or Foe?"

New The Business of Ethics boxed feature titled "CEOs Help Themselves to the Cookie Jar."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Mastering Change boxed feature titled "New Forms of Employee Benefits" dropped.

Talking Technology boxed feature titled "Goals Drive Performance at Pier 1" replaced by "High-Tech Performance Measurement: Workers' Friend or Foe?"

World View boxed feature titled "Japan Shifts to Merit Pay" dropped.

Revisions
Opening vignette about Honda's new minivan factory in Lincoln, Alabama replaces the vignette about Cougar Mountain Software.

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Chapter 9: Managing Stress and the Work-Life Balance

Additions
New Talking Technology boxed feature titled "Communication Technology Creates Stress."

New Working With Diversity boxed feature titled "The Not-Mommy Track."

New Mastering Change boxed feature titled "Stress: The Bad Side and the Good Side."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
The Business of Ethics boxed feature titled "Growing Work Demands" dropped.

Mastering Change boxed feature titled "Promoting Wellness in the Workplace" replaced by "Stress: The Bad Side and the Good Side."

Talking Technology boxed feature titled "Cell Phones Create Stress" replaced by "Communication Technology Creates Stress."

Revision
Opening vignette about stress in the workplace has been revised.

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Chapter 10: Communication in Organizations

Additions
New Mastering Change boxed feature titled "E-mail's Effect on the English Language."

New The Business of Ethics boxed feature titled "E-MailFriend of Foe?"

New Talking Technology boxed feature titled "The Challenges of Videoconferencing."

New Building Managerial Skills exercise added to the end of the chapter.

New end of chapter case titled "A Tale of Two Companies."

Deletions
The Master Change boxed feature titled "Telecommuting at Morningstar Inc." replaced by "E-mail's Effect on the English Language."

The Talking Technology boxed feature titled "Ford Uses the Intranet to Link Employees" replaced by "The Challenges of Videoconferencing."

World View boxed feature titled "A World Language of Business?" dropped.

End of chapter case titled "Is Big Brother Reading Your E-mail? replaced by "A Tale of Two Companies."

Figure titled "Most Frequently Used Methods of Communication" has been dropped.

Revisions
The opening vignette has been revised to focus more on one organizationReuters Group.

The Figures in the chapter has been renumbered.

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Chapter 11: Group Dynamics

Additions
New Mastering Change boxed feature titled "On-Going Innovation at Whirlpool."

New Working With Diversity boxed feature titled "CEOs Need Lesson in Teamwork."

New end of chapter case titled "Using Groups to Get Things Done."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Working With Diversity boxed feature titled "The Rainbow Warriors" replaced by "CEOs Need Lesson in Teamwork."

Talking Technology boxed feature titled "Intel's Culture of Innovation" dropped.

End of chapter case titled "Procter & Gamble Seeks to Innovate" replaced by the case titled "Using Groups to Get Things Done."

Revision
Opening vignette has been revised.

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Chapter 12: Using Teams in Organizations

Additions
New Working With Diversity boxed feature titled "Diversity of Thought = Creative Teams."

New The Business of Ethics boxed feature titled "The Morality of Injury."

New Talking Technology boxed feature titled "Technology Changes Culture at Roche."

New end of chapter case titled "None of Us Is As Smart As All of Us."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Talking Technology boxed feature titled "Working with GeeksNovell's Secrets" replaced by "Technology Changes Culture at Roche."

World View boxed feature titled "Global SWAT Teams" dropped.

End of chapter case titled "Team-Based System at Consolidated Diesel" replaced by the case titled "None of Us Is As Smart As All of Us."

Revisions
Opening vignette about teams replaced the vignette about Land Lease Corporation.

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Chapter 13: Leadership Models and Concepts

Additions
New World View boxed feature titled "Fantasy Flight: Sony Versus Samsung."

New Mastering Change boxed feature titled "Leading Change at Johnson & Johnson."

New Working With Diversity boxed feature titled "It Takes One to Know One."

New end of chapter case titled "How Do You Manage Magic?"

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
World View boxed feature titled "Japan's Greatest Leader" replaced by "Fantasy Flight: Sony Versus Samsung."

The Business of Ethics boxed feature titled "When Is a Golden Parachute Really a Golden Egg?" dropped.

End of chapter case titled "Leading for Change at Ford" replaced by the case "How Do You Manage Magic?"

Revisions
Opening vignette about Andy Pearson, CEO of Tricon Global Restaurants, replaces the vignette about Hewlett-Packard.

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Chapter 14: Leadership and Influence Processes

Additions
New Mastering Change boxed feature titled "Inheriting the Family Business at Tyson."

New The Business of Ethics boxed feature titled "Five Years of Secrets at Boeing."

New end of chapter case titled "A Corporate Marriage Made in Heaven (Not!)."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
World View boxed feature titled "The Sky's the Limit" dropped.

Working With Diversity boxed feature titled "Leading with Charisma?" dropped.

Mastering Change boxed feature titled "The Casual Look" replaced by "Inheriting the Family Business at Tyson."

End of chapter case titled "Leading for Change at Adidas" replaced by the case titled "A Corporate Marriage Made in Heaven (Not!)."

Revision
Opening vignette about new CEOs replaces the vignette about McDonald's.

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Chapter 15: Decision Making and Negotiation

Additions
New Mastering Change boxed feature titled "Technical Developments Drive 'People' Changes."

New The Business of Ethics boxed feature titled "How Fast Is Too Fast?"

New World View boxed feature titled "Wanted: Skilled Negotiator for GM, Daewoo Acquisition."

New end of chapter case titled "The Most Stressful Conditions."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Mastering Change boxed feature titled "Risk Taking in Japan" replaced by "Technical Developments Drive "People" Changes."

World View boxed feature titled "Continued Investment in Iridium?" replaced by "Wanted: Skilled Negotiator for GM, Daewoo Acquisition."

End of chapter case titled "Encouraging Dissent at AT&T" replaced by the case titled "The Most Stressful Conditions."

Revision
Opening vignette about MTV replaces the vignette about Coca-Cola.

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Chapter 16: Dimensions of Organization Structure

Additions
New Mastering Change boxed feature titled "DaimlerChrysler Revs Up."

New The Business of Ethics boxed feature titled "Should GE Be a Corporate Role Model?"

New World View boxed feature titled "Corporate Structure Moves Deutsche Bank Into the 21st Century."

New end of chapter case titled "A Company Divided Against Itself Cannot Stand."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Mastering Change boxed feature titled "Athletics Is Big Business" replaced by "DaimlerChrysler Revs Up."

Talking Technology boxed feature titled "Gateway Reinvents Itself" dropped.

End of chapter case titled "Disney Reorganizes to Rebound" replaced by the case titled "A Company Divided Against Itself Cannot Stand."

Revision
Opening vignette about AOL Time-Warner replaces the vignette about Sony.

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Chapter 17: Organization Design

Additions
New The Business of Ethics boxed feature titled "Socialite CEO's Legacy at ImClone."

New Talking Technology boxed feature titled "Two Technology Titans."

New World View boxed feature titled "How Do You Say "M&A" in Chinese?"

New end of chapter case titled "Restructuring at Cisco."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
The Business of Ethics boxed feature titled "How Many Heads Does It Take to Run Citigroup?" replaced by "Socialite CEO's Legacy at ImClone."

Mastering Change boxed feature titled "McDonald's Makes Some Fast Changes" dropped.

End of chapter case titled "Microsoft Reorganizes and Reorganizes" replaced by the case titled "Restructuring at Cisco."

Revisions
Opening vignette about AT&T replaces the vignette about Compaq Computer.

Figure 17.5 is updated.

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Chapter 18: Organization Culture

Additions
New Mastering Change boxed feature titled "Will the HP Way Become the HP-Compaq Way?"

New World View boxed feature titled "A Big Family With A Lot of Children."

New end of chapter case titled "Microsoft: Cult or Culture?"

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
The Business of Ethics boxed feature titled "Boeing Crushes Its Paternalistic Culture" dropped.

The Mastering Change boxed featured titled "Telling Stories at Nike" replaced by "Will the HP Way Become the HP-Compaq Way?"

End of chapter case titled "Defining the 'Astra USA' Way" replaced by the case titled Microsoft: Cult or Culture?"

Revision
Opening vignette about Southwest Airlines replaces the vignette about Siebel Systems.

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Chapter 19: Organization Change and Development

Additions
New Mastering Change boxed feature titled "EDS Is 'Cool' Again."

New Working With Diversity boxed feature titled "A Makeover at Avon."

New Talking Technology boxed feature titled "Out-Thinking the Competition at Context Integration."

New end of chapter case titled "Change of Direction at Schwab."

New Building Managerial Skills exercise added to the end of the chapter.

Deletions
Talking Technology boxed feature titled "DuPont Changes from Oil to Corn" replaced by "Out-Thinking the Competition at Context Integration."

Word View boxed feature titled "Ford Tries to Create a World View" dropped.

End of chapter case titled "Nissan Goes Against the Grain" replaced by the case titled "Changing Direction at Schwab."

Revision
Opening vignette about French company CGE replaces the vignette about Electronic Data Systems.

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Appendix A: Research Methods in Organizational Behavior
No changes

Appendix B: Career Dynamics
No changes

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