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I. Differentiating Teams from Groups

A. Job Categories
B. Authority
C. Reward Systems

1. Skill-Based Pay
2. Gain-Sharing Systems
3. Team Bonus Plans

II. Why Teams? Benefits and Costs of Teams in Organizations

A. Enhanced Performance
B. Employee Benefits
C. Reduced Costs
D. Organizational Enhancements
E. Costs of Teams

III. Types of Teams

A. Quality Circles
B. Work Teams
C. Problem-Solving Teams
D. Management Teams
E. Product-Development Teams
F. Virtual Teams

IV. Implementing Teams in Organizations

A. Planning the Change

1. Making the Decision
2. Preparing for Implementation

B. Phases of Implementation

1. Phase 1: Start-Up
2. Phase 2: Reality and Unrest
3. Phase 3: Leader-Centered Teams
4. Phase 4: Tightly Formed Teams
5. Phase 5: Self-Managing Teams

V. Essential Team Issues

A. Team Performance
B. Start at the Top