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Organizational Behavior , Sixth Edition
Gregory Moorhead, Arizona State University
Ricky W. Griffin, Texas A & M University
Glossary

Chapter Glossary

Chapter 10 Communication in Organizations


| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | Appendix A | Appendix B |

all-channel network In this type of network, all members communicate with all other members.
chain network In this type of network, each member communicates with the person above and below, except for the individuals on each end who communicate with only one person.
channel noise A disturbance in communication that is primarily a function of the medium.
circle network In this type of network, each member communicates with the people on both sides but with no one else.
communication The social process in which two or more parties exchange information and share meaning.
communication networks Networks that form spontaneously and naturally as the interactions among workers continue over time.
cosmopolite Links the organization to the external environment and may also be an opinion leader in the group.
decoding The process by which the receiver of the message interprets its meaning.
encoding The process by which the message is translated from an idea or thought into transmittable symbols.
feedback The process in which the receiver returns a message to the sender that indicates receipt of the message.
fidelity The degree of correspondence between the message intended by the source and the message understood by the receiver.
gatekeeper An individual who has a strategic position in the network that allows him or her to control information moving in either direction through a channel.
grapevine An informal system of communication that coexists with the formal system.
isolate Individual who tends to work alone and to interact and communicate little with others.
isolated dyad Two people who tend to work alone and to interact and communicate little with others.
jargon The specialized or technical language of a trade, profession, or social group.
liaison An individual who serves as a bridge between groups, tying groups together and facilitating the communication flow needed to integrate group activities.
medium The channel or path through which the message is transmitted.
noise Any disturbance in the communication process that interferes with or distorts communication.
receiver The individual, group, or organization that perceives the encoded symbols; the receiver may or may not decode them and try to understand the intended message.
semantics The study of language forms.
source The individual, group, or organization interested in communicating something to another party.
transmission The process through which the symbols that represent a message are sent to the receiver.
verification The feedback portion of communication in which the receiver sends a message to the source indicating receipt of the message and the degree to which he or she understood the message.
wheel network In this type of network, information flows between the person at the end of each spoke and the person in the middle.


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