Change: Organizational and Individual Perspectives
        Types of Organizational Change
        Individual Reactions to Change

Overcoming Resistance to Change
        Why Do Employees Resist Change?
        Strategies for Overcoming Resistance to Change

Making Change Happen
        Planned Change Through Organization Development (OD)
        Unofficial and Informal Grassroots Change

Managing Conflict
        Dealing with the Two Faces of Conflict
        Conflict Triggers
        Resolving Conflict

Negotiating
        Elements of Effective Negotiation
        Added Value Negotiating