Challenges for Decision Makers
        Dealing with Complex Streams of Decisions
        Coping with Uncertainty
        Information-Processing Styles
        Avoiding Perceptual and Behavioral
        Decision Traps

Making Decisions
        Making Programmed Decisions
        Making Nonprogrammed Decisions
        A General Decision-Making Model
        Knowledge
        Management: A Tool for Improving the Quality of Decisions

Group-Aided Decision Making: A Contingency Perspective
        Collaborative Computing
        Group Involvement in Decisions
        The Problem of Dispersed Accountability
        Advantages and Disadvantages of Group-Aided Decision Making
        A Contingency Approach Is Necessary

Managerial Creativity
        What Is Creativity?
        Workplace Creativity: Myth and Modern Reality
        Learning to Be More Creative

Creative Problem Solving

        Identifying the Problem
        Generating Alternative Solutions
        Selecting a Solution
        Implementing and Evaluating the Solution