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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 16:
Change, Conflict, and Negotiation
- Identify and
describe four types of organizational change according to the Nadler-Tushman model.
- Explain how people tend to respond differently to
changes they like and those they
dislike.
- List at least six reasons why employees resist
change and discuss what management can do about resistance to
change.
- Describe how the unfreezing-change-refreezing
analogy applies to organization development
(OD).
- Describe tempered radicals and identify the 5Ps in
the checklist for grassroots change agents.
- Contrast the competitive and cooperative conflict
styles.
- Identify and describe five conflict resolution
techniques.
- Identify and describe the
elements of effective negotiation and explain the advantage of added
value negotiating (AVN).
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