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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 12:
Communicating in the Internet Age
- Identify each major link in the communication process.
- Explain the concept of media richness and the Lengel-Daft contingency model of media selection.
- Identify the five communication strategies and specify guidelines for using them.
- Discuss why it is important for managers to know about grapevine and nonverbal communication.
- Explain ways in which management can encourage upward communication.
- Identify and describe four barriers to communication.
- List two practical tips for each of the three modern communication technologies (e-mail, cell phones, and videoconferences) and summarize the pros and cons of telecommuting.
- List at least three practical tips for improving each of the following communication skills: listening, writing, and running a meeting.
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