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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 8:
Decision Making and Creative Problem Solving
- Specify at least five sources of
decision complexity for modern managers.
- Explain what a condition of risk is and what managers can do to cope with it.
- Define and discuss the three decision traps: framing,
escalation of commitment, and overconfidence.
- Discuss why programmed and non-programmed decisions require
different decision-making procedures and distinguish between the two types of
knowledge in knowledge management.
- Explain the need for a contingency approach to group-aided
decision making.
- Identify and briefly describe five of the ten mental locks
that can inhibit creativity.
- List and explain the four basic steps in the
creative problem-solving process.
- Describe how causes of problems
can be tracked down with fishbone diagrams.
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