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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 2:
The Evolution of Management Thought
- Identify two key assumptions supporting the universal process approach and briefly describe Henri Fayols contribution.
- Discuss Frederick W. Taylors approach to improving the practice of industrial management.
- Identify at least four key quality improvement ideas from W. Edwards Deming and the other quality advocates.
- Describe the general aim of the human relations movement and explain the circumstances in which it arose.
- Explain the significance of applying open-system thinking to
management.
- Explain the practical significance of adopting a contingency perspective.
- Identify and explain the nature of at least four of Thomas J. Peters and Robert H. Waterman Jr.s eight attributes of excellence.
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