Learn More: Building your Tool Kit for Handling Conflict
Thanks to the
Briefings Publishing Group's Web site, lots of free practical tips for dealing with workplace conflict are available online. On their home page, select the tab "Team Management," then read the material under the categories "Conflict" and "Increasing Participation." The other categories may include useful information as well.
- What proportion of the material you read dealt with cooperative, as opposed to competitive, conflict (see Figure 16.6 in the text)?
- How would you rate your ability to handle interpersonal conflict between yourself and someone else? Between two other people?
- What do you need to do to improve your conflict-handling skills?
Check It Out
Many negotiators offer their services for hire for conflict and dispute resolution. One Web site,
conflictresolution.com, is sponsored by lawyer Linda C. Fritz. She offers a variety of information on conflict resolution, negotiation, alternative dispute resolution, and other topics on her site. Visit Fritz's pages, especially "Dispute Resolution," "Mediations," and "Negotiation Techniques."
- On her Web site, Fritz quotes an anonymous author: "It is a good and fair settlement when neither party likes the outcome, but agree to it." Do you agree or disagree, and why?
