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Management , Eighth Edition
Ricky W. Griffin, Texas A&M University
Resource Center
Chapter 21: Managing Operations, Quality, and Productivity


  1. The International Benchmarking Clearing House at the American Productivity and Quality Center [http://www.apqc.org/] provides further information on productivity and quality.

  2. The Best Manufacturing Practices Center for Excellence [http://www.bmpcoe.org/] identifies several excellent practices for organizations.

  3. iSixSigma [http://www.isixsigma.com/ca/deming] has a variety of information about Deming, including a bibliography of Deming's works, a summary of his ideas, an overview of selection criteria for the Deming Award, and a comparison of the Deming and Malcolm Baldrige quality awards.




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