organization culture The set of values, beliefs, behaviors, customs, and attitudes that helps an organization's members understand what it stands for, how it does things, and what it considers important.

multiculturalism The broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures.

diversity Exists in a group or organization when its members differ from one another along one or more important dimensions such as age, gender, or ethnicity

glass ceiling A perceived barrier that exists in some organizations that presumably keeps women from advancing to top management positions

ethnicity The ethnic composition of a group or organization

diversity and multicultural training Training that is specifically designed to better enable members of an organization to function in a diverse and multiculturalism workforce

multicultural organization An organization that has achieved high levels of diversity, is able to fully capitalize on the advantages of diversity, and which has few diversity-related problems.