The Nature of Operations Management

The Importance of Operations
Manufacturing and Production
Service Operations
The Role of Operations in Organizational Strategy

Designing Operations Systems

Determining Product-Service Mix
Capacity Decisions
Facilities Decisions

Organizational Technologies

Manufacturing Technology
Service Technology

Implementing Operations Systems Through Supply Chain Management

Operations Management as Control
Purchasing Management
Inventory Management

Managing Total Quality

The Meaning of Quality
The Importance of Quality
Total Quality Management
TQM Tools and Techniques

Managing Productivity

The Meaning of Productivity
The Importance of Productivity
Productivity Trends
Improving Productivity