Groups and Teams in Organizations

Types of Groups and Teams
Why People Join Groups and Teams
Stages of Group and Team Development

Characteristics of Teams

Role Structures
Behavioral Norms
Cohesiveness
Formal and Informal Leadership

Interpersonal and Intergroup Conflict

The Nature of Conflict
Causes of Conflict

Managing Conflict in Organizations

Stimulating Conflict
Controlling Conflict
Resolving and Eliminating Conflict