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Introduction to Business
Julian E. Gaspar, International Business
et al.
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Learning Objectives
Chapter 16: Managing Business Operations
- Explain what operations management is.
- Compare manufacturing operations and service operations.
- Evaluate the impact of operations management on the competitiveness of a business organization.
- Describe the historical development of operations management.
- Discuss what operations managers do.
- Identify the design decisions about product, process, capacity, location, and layout.
- Illustrate the planning decisions about production rate, material requirements, purchasing, and inventory.
- Outline the control decisions about scheduling and quality.
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