1. Organization Improvement and Employee Participation
   1. Current Attitudes Toward Participation
   2. Under What Circumstances Is Employee Participation Effective?
   3. Different Degrees and Kinds of Participation
   4. Conditions for Success
2. Building Interpersonal Skills and Teamwork While Solving Problems
   1. Two-Person Techniques
   2. Group Techniques
   3. Intergroup Problem Solving and Conflict Management
   4. Survey Feedback
3. Comprehensive Improvement Strategies
   1. Organization Development Programs
   2. Quality-of-Work-Life Projects
   3. Total Quality Management
4. Legal Aspects of Employee Involvement Programs
5. Role of the Human Resources Department
   1. Planning and Managing Participation
   2. Sustaining Participation