1. The Recruitment Process
   1. Organizational Factors
   2. Environmental Factors
   3. HR Roles
2. Recruiting Within the Organization
   1. Methods
   2. Advantages and Disadvantages
3. Recruiting Outside the Organization
   1. The Internet and E-mail
   2. Advertising
   3. Placement Agencies
   4. Field Recruiting
   5. Internships
   6. Other Recruiting Strategies
   7. Unsolicited Applicants
   8. Realistic Job Previews
4. Recruiting Specific Groups
   1. Information Technology (IT) Employees
   2. Women
   3. Men for Jobs Traditionally Held by Women
   4. Minorities
   5. Older Workers
   6. The Disabled
5. The Selection Process
6. Determining Selection Standards
   1. Reliability and Validity
   2. Job Relatedness and Uniform Guidelines
7. Sources of Information About Applicants
   1. Application Forms
   2. Reference Checks
   3. Physical Examinations
8. Recruitment and Selection
9. Selection Tests
   1. Types of Tests
   2. Legal and Ethical Challenges
10. The Selection Interview
    1. Different Interview Scenarios
    2. Interview Techniques
    3. Problems in Interviewing
    4. Effective Interviewing
11. The Selection Decision and Job Offers
12. Employment Eligibility