• Describe the goals and objectives of participative strategies for organization improvement.
• Characterize the conditions under which an organization improvement strategy is likely to succeed.
• Explain the role of a qualified facilitator in resolving conflicts between individuals and groups.
• Describe several techniques for improving teamwork in a group setting.
• Identify the major features of each of the comprehensive improvement strategies described in this chapter: organization development programs, quality-of-work-life projects, and total quality management.