• Define collective bargaining and identify its major purposes.
• Identify activities and tactics that are signs of good?faith bargaining.
• Describe the major types of bargaining relationships.
• Indicate what is involved in preparing, analyzing, and resolving bargaining proposals from the points of view of both labor and management.
• Explain how negotiating impasses may be resolved.
• Describe the role of strikes and lockouts in collective bargaining.
• Describe the grievance?arbitration procedure and its purposes.
• Describe the roles of the arbitrator and the mediator.
• Contrast interest, final-offer, and expedited arbitration.