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| |  | To Place Orders or for General Customer Service Questions | | Orders may be placed on line
via phone: (866) 226-5534
fax: (800) 458-9501
email: college_cust_serv@hmco.com
or mail: Houghton Mifflin Company
181 Ballardvale St.
P.O. Box 7050
Wilmington,
MA 01887-7050.
For orders outside the United States, visit the International page.
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| | Returns Policy
- BOOKS ELIGIBLE—All books in print returned within 12 months of invoice date, if saleable, new, unmarked, undamaged, and in current editions. A handling fee may apply: see our Partners In Success Program for details. Additionally a penalty applies to books held for more than 12 months.
- BOOKS INELIGIBLE—Books declared out of print are not returnable 90 days after the OP date. Books superseded by a new edition are not returnable more than 120 days following publication date of the new edition unless prior extension was granted.
- VIDEOTAPES and CASSETTES are not returnable.
- CD-ROMS and SHRINK-WRAPPED PACKAGESare not returnable if shrink-wrap is broken.
- AUTHORIZATION— No permission required for books purchased directly from Houghton Mifflin. A copy of the invoice or HMCo packing slip, or invoice number and pertinent information must accompany return. We will not accept collect shipments unless authorized by Customer Service.
- CUSTOM PUBLISHED BOOKS—Please contact
Customer Service for permission to return.
- BIBLIOBASE, MARICOPA, KANAR and CASSIDY MODULES VERSIONS are not returnable.
- DEFECTIVE, DAMAGED, or INCORRECT TITLES are not considered overstock. Please contact Customer Service within 30 days of receipt, (800) 225-1464, for replacements and return instructions.
- DATED MATERIAL is nonreturnable.
- PENALTY—Return of books held more than 12 months, if accepted for credit rather than being returned to the customer, are subject to a 25% penalty.
Please see our Partners In Success Program for additional information on returns.
How to Prepare Your Return:
- Use strong corrugated cartons (275-pound test cartons are suggested). Pack securely, and use adequate stuffing material and dividers between rows to prevent damage in transit (do not use newspaper). Do not stack on edge of binding. Please limit carton to 45 pounds.
- For accurate and timely processing, please make sure your packing list indicates HMCo Account # and/or your SAN #, CB Return #, Quantity, ISBN and title of items, and # of cartons returned. Mark carton with paperwork "Paperwork Enclosed."
- To speed the processing of your return for credit, please place quantities of the same title in a single carton where possible.
- Label and number each carton of a multiple carton return (i.e. 1 of 3,
2 of 3, 3 of 3).
- Bill of Lading must specifically indicate carton count.
Credit will be issued based on the sales history for your account. If no sales history exists for the product returned, the book(s) will be returned at your expense.
Address for Returns
Books returned to Houghton Mifflin should be shipped to the address below:
Houghton Mifflin Company
Distribution Center
2700 North Richardt Avenue
Indianapolis, IN 46219
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| | | Net Pricing | | Houghton Mifflin is a net price publisher, and a customer has a choice of doing business with
us at net or at the single copy price. Net Pricing is extended to customers ordering in bulk for
a single drop ship, keeping titles in stock at the customer's location. Customers that wish to
establish an account with us for purposes of drop shipping single copy or small orders (fewer
than five copies) to multiple locations will be charged the single copy price plus 10%
handling--resulting in a total charge approximately 47% over net, plus shipping.
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| | | PUBNET | |
Houghton Mifflin is a PUBNET publisher. Orders are picked
up throughout the day, ending at 6:00 p.m. Eastern Time for same-day
processing.
Houghton Mifflin Co. is one of the original PUBNET publishers, and we enthusiastically support
PUBNET and encourage you to use it to its fullest potential.
All PUBNET inquiries should be directed to College Customer Service.
Call (866) 226-5534, or email us at College_Cust_Serv@hmco.com.
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| | | Financial Services | |
To establish a line of credit or ask questions concerning your account:
Phone: (800) 645-9567
Fax: 630-262-5402
Mail: Houghton Mifflin Company
Credit Department
2000 South Batavia Ave.
Geneva, IL 60134
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| | Inventory In Place | |
Designed to help bookstore managers cut expenses, save time,
and maintain inventory, this program allows you to hold over fall books
for use in the spring and to defer payment until February.
After September 15, but no later than November 30
- Determine which titles you will be using in the spring.
- Fill out the Eligibility Form. Fax it to 866-258-9833. Attention: Tom Alwicker, Houghton Mifflin Credit Department.
- The Eligibility Form, along with the amount approved for holdover—whether deducted or credited and rebilled—will be due on February 10 of the following year. A copy of the approval will be returned to you.
- Please submit a copy of the Approved Eligibility form with your remittance. This will allow for the appropriate adjustment to your account.
A few restrictions:
- We offer this program once a year, during the
fall rush.
- All requests are subject to credit approval,
and we must receive payment for the held-over inventory by February 10.
- We reserve the right to confirm that the titles
listed on your requests are in stock at the bookstore.
- Your held-over inventory must not exceed 25 percent of the value
of all your fall purchases.
Please send your request for pre-approval for the Inventory in Place program to the College Credit Department. Please call us with any questions you may have; we are happy to assist you!
PHONE: 630-208-5855
FAX: 866-258-9833
MAIL: HOUGHTON MIFFLIN COMPANY
Attn: Tom Alwicker - Credit Department
1900 South Batavia Avenue
Geneva, Il. 60134
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