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| | | | | Financial & Managerial Accounting , 2002 Edition
Belverd E. Needles, Jr., DePaul University
Marian Powers, Northwestern University
Susan Crosson, Santa Fe Community College
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| | Learning Objectives
Chapter 27: Quality Management and Measurement
- Describe a management information system and explain how it enhances the management cycle.
- Define total quality management and identify and compute the costs of quality for products and services.
- Use nonfinancial measures of quality to evaluate operating performance.
- Discuss the evolving concept of quality.
- Identify the awards and organizations that promote quality.
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